Frequently asked questions
Can't find what you're looking for? Check how it works or email support@beautylib.de.
For customers
Is Beautylib free to use?+
Yes. Browsing salons, creating an account, and booking an appointment are all completely free for customers — there's no booking fee or deposit.
Do I need an account to look at salons?+
No — you can search, filter, and view any salon's services and opening hours without signing up. You only need an account to actually confirm a booking.
Why do I need to give my phone number when I sign up?+
It helps confirm you're a real customer, and is what we'd use for booking-related notifications if you enable them. We don't send marketing texts.
Can I cancel a booking?+
Yes, anytime before your appointment, free of charge — from the cancellation link in your confirmation email, or from "My Bookings" on the website or app.
What happens if I cancel or don't show up?+
There's no fee either way. We do ask you to cancel as early as you can so the salon can offer the slot to someone else — see our Terms of Service for the full policy.
Will the opening hours I see actually be accurate?+
Salon owners manage their own hours directly, including one-off changes for holidays or early closures, so what you see reflects what they've set — always worth double-checking for last-minute changes on the salon's own channels for anything time-sensitive.
How do I get in touch if something's wrong?+
Email us at support@beautylib.de and we'll help.
For salon owners
How do I list my salon on Beautylib?+
Get in touch at support@beautylib.de. We verify every salon, including a call to your business phone number, before linking your dashboard access — this keeps every listing a real, accountable business.
What does it cost?+
There's no monthly fee or setup cost. Beautylib takes a commission only on bookings that actually happen through the platform.
Can I set my own hours and services?+
Yes — your dashboard lets you manage your weekly hours, one-off date overrides (holidays, early closes), services, and prices, all reflected on the site and apps as soon as you save.
What if a customer cancels or doesn't show up?+
There's currently no charge to customers for booking or cancelling, so cancellations and no-shows can happen — this mirrors how most free-to-book platforms work. See our Terms of Service for the full policy.
Can I cancel a booking myself?+
Yes, from your dashboard — the customer will automatically get a cancellation email.
How do I know what I owe Beautylib each month?+
Your dashboard shows your commission rate and a running total of what's owed, updated as bookings come in.